At JoyaLuxe, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use and safeguard your information when you visit joyaluxe.online, place an order, subscribe to our newsletter or contact us.
1. Information we collect
We may collect:

• Your name, email, phone number and billing or delivery address

• Order details, purchase history and delivery preferences

• Payment and transaction information processed through secure third-party providers

• Account, newsletter and customer enquiry details

• Website usage information such as IP address, browser and device type

2. How we use your information
We use your information to:

• Process and deliver orders

• Arrange pickup or local delivery

• Provide customer support

• Send order updates and, with your consent, promotional messages

• Improve our website, services and security

• Meet legal and business obligations

3. Payments and security
Online payments are processed securely by third-party payment providers. JoyaLuxe does not usually store full card details.
We take reasonable steps to protect your information from loss, misuse and unauthorised access.
4. Sharing information
We do not sell or rent your personal information.
We may share necessary information with trusted providers such as:

• Payment processors

• Australia Post, couriers and delivery services

• Website, hosting, email and analytics providers

• Professional advisers or authorities where required by law

5. Cookies
Our website may use cookies to operate the shopping cart, remember preferences, analyse website traffic and improve security.
You can disable cookies through your browser, but some website features may not work correctly.
6. Your choices
You may contact us to:

• Access or correct your information

• Request deletion where appropriate

• Unsubscribe from promotional messages

• Ask how your information is being used

Some records may need to be retained for legal, taxation or fraud-prevention purposes.
7. Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be published on our website with an updated date.
8. Contact us
For privacy-related enquiries, contact:
JoyaLuxe
Website: joyaluxe.online
Email: admin.joyaluxe@gmail.com
Location: Bundaberg, Queensland, Australia

Last updated: 18 July 2026